The telecommunications industry has experienced explosive growth in recent years. Customer bases have spread across the globe and their numbers have grown to millions. One of the biggest challenges of the industry is to provide the most effective customer care while containing costs. Telecommunications companies need to make information easily accessible to customers, and in the languages they speak. A customer may be seeking an answer to a question, or information about a new product, or help with a function that is not operating properly. More and more, websites and self-service portals are helping customers find the information they need.
Babylon offers solutions that enable telecommunications companies to meet the challenges of customer care. Babylon’s Commercial API allows companies to develop a unique widget for their portals or websites. The widget can be programmed to deliver results from query bases most suitable to the customers’ particular information needs and in the language they understand.
For telecommunications companies’ employees, and particularly the customer service personnel, Babylon provides tools that make communicating easier.
In a single click, Babylon delivers translations and definitions, and converts currency, time zones and units of measure. Babylon is also integrated with Microsoft Office, and gives short definitions and translations for each word suggested by the Office spellchecker. Babylon delivers translations of complete web pages and documents in Word, text or PDF format, to and from 31 languages.
Companies can create their own customized Babylon glossaries containing terminology or other information used specifically within the company. This content can be distributed internally to employees. It can also be made available to customers through the company’s customer-care portal or website.
Licensed users have access to Babylon’s database of free professional content, which includes a number of telecommunications lexicons. These content sources deliver definitions of terms, acronyms and abbreviations, providing a valuable reference tool for Babylon users.
Selected Babylon Corporate Edition Customers
- France Telecom
Featured Free Professional Content for the Telecommunications Industry
- European Telecommunications ETSI and 3GPP Abbreviations
- Hill Associates Acronym List
- Fiber Optics, Optical Networking Terms
- FOLDOC (Free On-line Dictionary of Computing)